The Customers Revenge - 1138 Words

‘The Customer’s Revenge’ We have all been somewhere in a store or dealership when there was an irate and unhappy customer looming in our presence. They were obviously upset about something and generally draw a lot of negative attention to themselves and to the company. Luckily for companies, just a few short years ago only a few customers out of hundreds, thousands, or millions would have seen the negative effects of the incident, but in current times almost everyone has a camera phone that records videos and it only takes a matter of seconds for videos like that to go viral on some social-media network. Because of today’s technology, everyone has free access to various social-media channels such as YouTube, Twitter, or Facebook that†¦show more content†¦When a company treats its customers with respect the products and brands tend to sell themselves because customer satisfaction and trust in the brand rises. When customers shop where they can trust they will be taken care of they tend to be r epeat customers and give positive word-of-mouth. To accompany new policy changes, the company needs to have workshops or employee meetings on the changes for everyone involved in every aspect of customer service. These employees must know how to handle individual customer’s problems and learn that each case is different and that there can never be one generalized way to solve someone’s problem. Customer service representatives must learn to handle each case individually and treat the customer as fairly as possible. The three main focuses of a changed policy is to, first, make sure that the implemented policy was just and fair to both customers and the company, secondly, notify customers of the changes and provide them with a way to have any questions answered, and lastly, set a deadline to re-evaluate the policy and make changes as needed. If I were the Vice President of Customer Service for Atida motors I would push for a new customer compensation policy that is more reasonable for both the company and the customers. To implement this policy we would need to follow the three basic steps of policy making, suchShow MoreRelatedThe Customers Revenge1415 Words   |  6 PagesCustomer Relationship Management Assignment 1 The Customers Revenge The cases of Jessica and Tom In both cases there is a problem with the Andromeda XL. Jessica had problems all over the place. From a failing air-conditioning to a jammed CD-player. In the case of Jessica she even got a new Andromeda XL. After 3 months the problems happened again. Tom’s failing Andromeda almost ended up in a deadly accident. It begins to be very clear that we are simply dealingRead MoreThe Customer Revenge Case Study970 Words   |  4 PagesBusiness Review Case Study : The Customers’ Revenge by Dan Ariely (December 2007) As an introduction of this case, a little recall of the facts may not harm anyone. Atida is a 70 year old motor company, producing and selling stylish and innovative cars and they have just launched a new one on the market : the Andromeda XL. The brand has many loyal customers and devoted fans among various clubs and communities. Jim MacIntire and his colleagues from the customer service department have tried toRead More Comparing Hamlet by William Shakespeare and The Killings by Andre Dubus858 Words   |  4 Pagescarefully planned acts of revenge will plow themselves into your brain. It is how we react to these situations that can and will forever define that man, his life, and his actions. In these two stories, Hamlets father and Matt Fowlers son are murdered with jealous motives of romance, ambition, betrayal and rage. Revenge captures the hearts of both characters, but in different forms. Hamlet sees his fathers ghost and is told if he ever loved his father he is to ?[revenge his foul and most unnaturalRead MoreThe Cask Of Amontillado By Edgar Allan Poe907 Words   |  4 PagesMontresor decides murder is the way, Sammy quits his job to be noticed. One way that Montresor and Sammy are similar is that they are both extremely sarcastic. While Montresor’s sarcasm tends to be on the ironic side and Sammy’s is making fun of the customers it is very apparent that they think they are better. Montresor clearly believes that he is better than Fortunato and deserves a better life than he. He points out that Fortunato is wearing a fools hat which merrily jingles as Fortunato is lead toRead MoreWhy People Commit Crimes?933 Words   |  4 Pagesera. The three Bondurant brothers and their illegal bootlegging business are the main focus of the story, with the middle child, Forest, as the main ring leader. The story starts out with the brothers just delivering to their some regular loyal customers, many of which include the police. Then, a new deputy moves into town and is determined to shut down all the bootlegging in the area. In the name of the law, the new deputy effectively shuts down all of the bootleggers except for the Bondurant brothersRead MoreTypes of Justice as Outlined in the Ralsian Theory1671 Words   |  7 Pagesemphasis on revenge. Vengeance is a matter of retaliation, of getting even with those who have hurt us. It can also serve to teach wrongdoers how it feels to be treated in certain ways. Like retribution, revenge is a response to wrongs committed against innocent victims and reflects the proportionality of the balance of justice. But revenge focuses on the personal hurt involved and typically involves anger, hatred, bitterness, and resentment. In addition, punishments dictated by revenge do not satisfyRead MoreEssay on How Social Tensions Led To Wit925 Words   |  4 Pages The history of witchcraft during seventeenth century New England is inherently a history of direct confrontations within communities where relationships become tainted with suspicion, revenge and anger. The documents in Witch-Hunting in Seventeenth Century New England have retold the events and stories of Puritan New England to give the modern reader an understanding of the repressive social institutions of religion and family structure which were controlling factors that lay behind the particularRead MoreBook Thief Macbeth Comparison1656 Words   |  7 Pagesunpredictable way. The full potential of spite and revenge driven by ambition is witnessed after a family and father are murdered in cold blood. If you want something you will go after it, however if you add spite and revenge to the mix you will desire the outcome of your goal even more. After Macbeth kills Duncan and on top of that orders the brutal slaughter of Macduff’s wife and kid, there are two men stricken with grief and vow revenge. Malcolm has raised an army in England and he along withRead MoreList Nine Elements That Directly Impact The Work Environment : Excessive Workload Essay1237 Words   |  5 PagesPsychological Manners In some of my readings, the psychological mindset has been identified as a driving agent of actions in the work environment and are just as important as the workplace factors. The mindsets of particular interest are frustration, revenge, and aggression. Events such as not getting a raise, not getting promoted, not achieving stability in one’s job in an effort to adequately support a family that inhibits advancement lead to frustration. Paul Spector (1997) developed a model of theRead MoreSocio Political Allegory Of Park Chan Wook s Oldboy1698 Words   |  7 Pageshistorical context is important to understand as it contributes to the understanding of Oh Dae-su’s plight. The disappointment felt by the Korean people is reflective of the way Dae-su’s story carries out (Seth) while the ease of Woo-jin carrying out his revenge is reflective of the privilege of chaebols in Korea and the cons of a capitalistic society (Kim). Historical Allegory With a history spanning over centuries, Koreans have seen many different types of government and leadership (Seth). Unfortunately